DOCUMENT:Q245523 06-AUG-2002 [sms] TITLE :SMS: Backlog of .ct2 Files on Central Site in Large Hierarchy PRODUCT :Microsoft Systems Management Server PROD/VER:winnt:2.0,2.0 SP1 OPER/SYS: KEYWORDS:kbsms120 kbsms120bug kbsms200sp2fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server versions 2.0, 2.0 SP1 ------------------------------------------------------------------------------- SYMPTOMS ======== In Systems Management Server (SMS) 2.0 site hierarchies with thousands or tens of thousands of sites, Hierarchy Manager may develop a backlog of .ct2 files from which it never recovers. CAUSE ===== The backlog develops because Hierarchy Manager continually sorts the list of SMS sites each time it gains access to the list. RESOLUTION ========== To resolve this problem, obtain the latest service pack for Systems Management Server version 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base: Q236325 How to Obtain the Latest Systems Management Server 2.0 Service Pack STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server version 2.0. This problem was first corrected in Systems Management Server version 2.0 Service Pack 2. MORE INFORMATION ================ To install the hotfix, use the appropriate method. Method 1: Using the Hotfix Installer ------------------------------------ NOTE: This method is only for I386-based computers. 1. Copy the hotfix folder structure to a share on your network. Q245523.exe is a Microsoft Windows Installer file that updates specific files on your site server. 2. Log on to your site server using an account with administrative privileges. 3. On the site server, close the SMS Administrator console. 4. Run Q245523.exe and follow the directions in the wizard. You can run the file in Quiet mode using the /s switch. Method 2: Manual Installation ----------------------------- 1. Stop the SMS_Site_Component_Manager and SMS_Executive services on the site server. 2. Replace the Hman.dll and Basesvr.dll files in the \Bin\ folder with the newer version provided in the hotfix. 3. Restart the SMS_Site_Component_Manager and SMS_Executive services. Additional query words: prodsms ====================================================================== Keywords : kbsms120 kbsms120bug kbsms200sp2fix Technology : kbSMSSearch kbSMS200 kbSMS200SP1 Version : winnt:2.0,2.0 SP1 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.