DOCUMENT:Q245170 25-JUN-2000 [sms] TITLE :SMS: Cannot Run Advertisement with Missing or Damaged Offer File PRODUCT :Microsoft Systems Management Server PROD/VER:winnt:2.0,2.0 SP1 OPER/SYS: KEYWORDS:kbsms200 kbsms200bug kbsms200sp2fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server versions 2.0, 2.0 SP1 ------------------------------------------------------------------------------- SYMPTOMS ======== If an offer (.ofr) file is listed in a client's instruction (.ins) file, but is missing from the Client Access Point (CAP) or is damaged, the client computer generates an error 10000 status message when the offer data providers (ODPs) enumerate the available offers. When this happens, no other valid advertisements run until the problem is resolved. RESOLUTION ========== To resolve this problem, obtain the latest service pack for Systems Management Server version 2.0. For additional information, please see the following article in the Microsoft Knowledge Base: Q236325 How to Obtain the Latest Systems Management Server 2.0 Service Pack WORKAROUND ========== To workaround this problem, remove the reference to the damaged or missing .ofr file from the SMS client's .ins file. STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server version 2.0. This problem was first corrected in Systems Management Server version 2.0 Service Pack 2. MORE INFORMATION ================ The hotfix for this article is dependent upon other developed fixes and must be installed as a complete package for compatibility. For additional information about the contents of this consolidated fix, click the article number below to view the article in the Microsoft Knowledge Base: Q253151 SMS: Systems Management Server 2.0 Dependency Package Additional query words: prodsms ofr 10000 ====================================================================== Keywords : kbsms200 kbsms200bug kbsms200sp2fix Technology : kbSMSSearch kbSMS200 kbSMS200SP1 Version : winnt:2.0,2.0 SP1 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.