DOCUMENT:Q245148 08-AUG-2001 [winnt] TITLE :After Installing SP6 Windows NT Appears to Hang When You Log Off PRODUCT :Microsoft Windows NT PROD/VER::4.0 SP6 OPER/SYS: KEYWORDS:kbenv kbui kbWinNT400PreSP7Fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation version 4.0 SP6 - Microsoft Windows NT Server, Enterprise Edition version 4.0 SP6 - Microsoft Windows NT Server version 4.0 SP6 ------------------------------------------------------------------------------- SYMPTOMS ======== When you try to log off your computer by clicking "Close all programs and log on as a different user" in the Shut Down Windows dialog box after you install Windows NT 4.0 Service Pack 6, the screen may appear gray, and your computer may appear to stop responding (hang). Also, your mouse pointer may appear as an hourglass, indicating your computer is busy. CAUSE ===== This problem occurs because of a change in the WINLOGON service in Windows NT 4.0 Service Pack 6. RESOLUTION ========== The following files are available for download from the Microsoft Download Center or Microsoft's FTP site. Click the file names below to download the appropriate file: x86: Microsoft Download Center: Q245148i.exe (http://download.microsoft.com/download/winntsp/patch/winlogon/nt4/en-us/q245148i.exe) FTP: Q245148i.exe (ftp://ftp.microsoft.com/bussys/winnt/winnt-public/fixes/usa/nt40/hotfixes-postsp6a/winlogon-fix/Q245148i.exe) Alpha: Microsoft Download Center: Q245148a.exe (http://download.microsoft.com/download/winntsp/patch/winlogon/alpha/en-us/q245148a.exe) FTP: Q245148a.exe (ftp://ftp.microsoft.com/bussys/winnt/winnt-public/fixes/usa/nt40/hotfixes-postsp6a/winlogon-fix/Q245148a.exe) For additional information about how to download Microsoft Support files, click the article number below to view the article in the Microsoft Knowledge Base: Q119591 How to Obtain Microsoft Support Files from Online Services Microsoft used the most current virus detection software available on the date of posting to scan this file for viruses. Once posted, the file is housed on secure servers that prevent any unauthorized changes to the file. The English version of this fix should have the following file attributes or later: Date Time Version Size File name Platform ------------------------------------------------------------- 11/18/1999 07:19p 192,272 Winlogon.exe x86 11/18/1999 07:19p 274,704 Winlogon.exe Alpha WORKAROUND ========== To work around this problem, log off by pressing CTRL+ALT+DEL, and then clicking Logoff. STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. MORE INFORMATION ================ When you log off your computer, programs may prompt you to save data. If you click Cancel, the logoff sequence is stopped, and control is returned to the program so you can continue working. If you then click Start to log off, you receive the behavior noted earlier in this article. Additional query words: sp6 ====================================================================== Keywords : kbenv kbui kbWinNT400PreSP7Fix Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400sp6 kbWinNTS400sp6 kbWinNTS400search kbWinNTW400sp6 Version : :4.0 SP6 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.