DOCUMENT:Q244748 27-MAY-2001 [winnt] TITLE :14 Character Password Limitation in IMS Logon Information PRODUCT :Microsoft Windows NT PROD/VER:winnt:4.5,5.5 OPER/SYS: KEYWORDS:kbnetwork ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft BackOffice Server 4.5 - Microsoft BackOffice Small Business Server version 4.5 ------------------------------------------------------------------------------- SYMPTOMS ======== When you enter the logon information in Internet Mail Service (IMS), you are unable to enter more than 14 characters in the Password box. CAUSE ===== This issue occurs because the maximum password length that is allowed in the Password box is 14 characters. Some Internet service providers (ISPs) may assign a computer-generated password larger than 14 characters. RESOLUTION ========== To resolve this issue, contact your ISP to shorten your password to use 14 characters or less. MORE INFORMATION ================ Some Internet service providers may not be able to provide a shorter password. Without the complete password, the Microsoft Exchange Server cannot log on to the ISP. Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. Additional query words: smallbiz ====================================================================== Keywords : kbnetwork Technology : kbAudDeveloper kbBackOfficeSearch kbSBServSearch kbBackOfficeServ450 kbSBServ450 Version : winnt:4.5,5.5 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.