DOCUMENT:Q242278 20-MAY-2002 [winnt] TITLE :Service Pack 6 Setup Replaces 3Com EtherLink 905B Driver PRODUCT :Microsoft Windows NT PROD/VER:winnt:4.0 SP6 OPER/SYS: KEYWORDS:kbWinNT4sp6fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0, Terminal Server Edition - Microsoft Windows NT Workstation version 4.0 SP6 - Microsoft Windows NT Server version 4.0 SP6 - Microsoft Windows NT Server, Enterprise Edition version 4.0 SP6 ------------------------------------------------------------------------------- SUMMARY ======= There is a known issue with the 3Com EtherLink 905B network adapter driver prior to version 3.38.40.0. In certain conditions, this issue is exposed in Windows NT 4.0 Service Pack 6 (SP6). RESOLUTION ========== Windows NT Server or Workstation 4.0 ------------------------------------ To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to: - http://www.microsoft.com/Windows/ServicePacks/ -or- - Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack For information on obtaining the individual software update, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS Windows NT Server 4.0, Terminal Server Edition ---------------------------------------------- To resolve this problem, obtain the latest service pack for Windows NT Server 4.0, Terminal Server Edition. For additional information, please see the following article in the Microsoft Knowledge Base: Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack STATUS ====== Microsoft has confirmed this to be a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT Server 4.0 Service Pack 6 and Windows NT Server 4.0, Terminal Server Edition Service Pack 6. MORE INFORMATION ================ To avoid any incompatibility between SP6 and the 3Com driver, SP6 Setup replaces this driver (and prior versions of the 3Com driver) with version 3.40.40.0. If you have the EtherLink 905B network adapter and need to reinstall the drivers, please obtain the latest drivers from 3Com. For information about obtaining the latest 3Com drivers, click the following link to view the 3Com Web site: http://www.3com.com The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information. The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. To obtain the latest Windows NT 4.0 service pack, click the link below: http://www.microsoft.com/Windows/ServicePacks/ Additional query words: sp6 ====================================================================== Keywords : kbWinNT4sp6fix Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400sp6 kbWinNTS400sp6 kbWinNTS400search kbNTTermServ400 kbNTTermServSearch kbWinNTW400sp6 Version : winnt:4.0 SP6 Hardware : ALPHA x86 Issue type : kbbug kbinfo Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.