DOCUMENT:Q242111 10-AUG-2001 [winnt] TITLE :Windows NT does not recognize a new CD-ROM drive. PRODUCT :Microsoft Windows NT PROD/VER:winnt:4.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you install a new CD-ROM drive on a computer running Microsoft Windows NT, the computer may not recognize the CD-ROM drive. CAUSE ===== This behavior can occur if you installed the wrong CD-ROM driver. RESOLUTION ========== To resolve this issue, install the correct CD-ROM driver for your CD-ROM drive. To do this, follow these steps: NOTE: To identify the correct CD-ROM driver, you need to know the manufacturer and model of your CD-ROM drive. However, for some models, you can use a generic mass-storage controller driver to run the CD-ROM drive. 1. In Control Panel, double-click SCSI Adapters. 2. Click the Devices tab. 3. In the list of SCSI adapters and connected devices, click the CD-ROM drive. 4. On the Drivers tab, click Add. 5. In the Manufacturers list, click the manufacturer of the CD-ROM drive. 6. In the SCSI Adapter list, click the adapter name, and then do one of the following: a. If you have a driver disk from the manufacturer, click Have Disk, and then follow the instructions for completing the installation. b. If you do not have a driver disk from the manufacturer, click OK, and then continue to install the driver. 7. When you complete the installation, restart the computer. Additional query words: SCSI IDE device ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 Version : winnt:4.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.