DOCUMENT:Q242081 08-AUG-2001 [winnt] TITLE :NT 4.0 SP4 causes computer with Adaptec AAA-13x adapter to hang. PRODUCT :Microsoft Windows NT PROD/VER:winnt:4.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== After you apply Microsoft Windows NT 4.0 Service Pack 4 to a computer with an Adaptec AAA-13x RAID host adapter, the computer may stop responding (hang). CAUSE ===== This behavior can occur when you use the Cda1000.sys driver. RESOLUTION ========== To resolve this issue, download and install the AAA Family Manager Set version 2.2 for the AAA-131 Family, available from the Adaptec Web site at: http://www.adaptec.com/support/overview/aaa130.html The AAA Family Manager Set version 2.2 for the AAA-131 Family contains the updated Cda1000.sys driver. MORE INFORMATION ================ The file has the following attributes: File: Aaafms22.exe Date: 08/27/98 Size: 338 KB (346,616 bytes) Description: AAA Family Manager Set version 2.2 required for Windows NT 4.0 Service Pack 4 The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information. The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: nt 4.0 raid crash lock ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 Version : winnt:4.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.