DOCUMENT:Q241210 20-MAY-2002 [winnt] TITLE :Drive List Shows Only Program Drive in 16-Bit or 32-Bit Program PRODUCT :Microsoft Windows NT PROD/VER:winnt:4.0 SP4,4.0 SP5 OPER/SYS: KEYWORDS:kbinterop kbWinNT4sp6fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0, Terminal Server Edition - Microsoft Windows NT Server versions 4.0 SP4, 4.0 SP5 - Microsoft Windows NT Workstation versions 4.0 SP4, 4.0 SP5 ------------------------------------------------------------------------------- SYMPTOMS ======== On a computer running Microsoft Windows NT 4.0 Service Pack 4 or Service Pack 5, when you attempt to open a file you may be able to see only the drive of the program you are running in the Open box in the following program types: - 16-bit programs that uses the common dialog box - 32-bit programs that uses the old-style user interface instead of the new Windows NT Explorer-style user interface CAUSE ===== This behavior can occur if the network adapter and network protocols are not installed or disabled. Without a network loaded, WNetOpenEnum does not succeed at the beginning of the GetNetDrives function, the function exits, and the drive list is never initialized. RESOLUTION ========== Windows NT Server or Workstation 4.0 ------------------------------------ To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to: - http://www.microsoft.com/Windows/ServicePacks/ -or- - Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack For information on obtaining the individual software update, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS Windows NT Server 4.0, Terminal Server Edition ---------------------------------------------- To resolve this problem, obtain the latest service pack for Windows NT Server 4.0, Terminal Server Edition. For additional information, please see the following article in the Microsoft Knowledge Base: Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack STATUS ====== Microsoft has confirmed this to be a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT Server 4.0 Service Pack 6 and Windows NT Server 4.0, Terminal Server Edition Service Pack 6. Additional query words: ====================================================================== Keywords : kbinterop kbWinNT4sp6fix Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400search kbWinNT400search kbWinNTW400sp5 kbWinNTW400sp4 kbWinNTSsearch kbWinNTS400sp5 kbWinNTS400sp4 kbWinNTS400search kbNTTermServ400 kbNTTermServSearch Version : winnt:4.0 SP4,4.0 SP5 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.