DOCUMENT:Q240835 25-MAR-2001 [crossnet] TITLE :Office 2000 Installation May Require Windows 2000 CD-ROM PRODUCT :Windows for Workgroups and Windows NT Networking Issues PROD/VER::2000 OPER/SYS: KEYWORDS:kbsetup ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows 2000 Advanced Server - Microsoft Windows 2000 Server - Microsoft Windows 2000 Professional - Microsoft Windows 2000 Datacenter Server ------------------------------------------------------------------------------- SYMPTOMS ======== When you assign Microsoft Office 2000 to a user or computer or when you publish Office 2000 using the Microsoft Software Installation (MSI) service, you may receive a message prompting you to insert the Windows 2000 CD-ROM. If you perform a silent installation of Office 2000, the installation may be unsuccessful and an error message may be displayed in the event log. CAUSE ===== This behavior occurs because Office 2000 attempts to install system files that are protected by a Windows 2000 feature called Windows File Protection. Windows 2000 only uses the approved version of these files that are included with the Windows 2000 distribution media. WORKAROUND ========== To work around this problem, configure Windows 2000 to cache system files locally at Setup. For additional information about the Windows File Protection feature, please click the article numbers below to view the articles in the Microsoft Knowledge Base: Q222193 Description of the Windows 2000 Windows File Protection Feature Q222473 Registry Settings for Windows File Protection NOTE: An Office 2000 verbose log will show which files Office is attempting to install but cannot because of Windows File Protection. Verbose logging can be enabled by adding the following switch to the command line used to install Office 2000: /L*V path\verbose.txt Once you've used the verbose log to determine which files Office 2000 is attempting to install, you may be able to workaround the problem by adding the operating system component related to those files (through the Add\Remove Programs Control Panel applet) prior to installing Office. From a sample verbose log: MSI (s) (B0:DC): Protected file - requesting installation by SFP: c:\program files\common files\microsoft shared\web server extensions\40\bin\fp4autl.dll MSI (s) (B0:DC): Protected file - requesting installation by SFP: c:\program files\common files\microsoft shared\web server extensions\40\bin\fpencode.dll In this particular case, the problem was resolved by adding the FrontPage Server Extensions to the operating system prior to installing Office. Doing this allows the OS to write files that Office 2000 is attempting to write, but cannot because of Windows File Protection. The files in question are Fp4aul.dll and Fpencode.dll. Additional query words: ====================================================================== Keywords : kbsetup Technology : kbwin2000AdvServ kbwin2000AdvServSearch kbwin2000DataServ kbwin2000DataServSearch kbwin2000Serv kbwin2000ServSearch kbwin2000Search kbwin2000ProSearch kbwin2000Pro kbWinAdvServSearch kbWinDataServSearch Version : :2000 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.