DOCUMENT:Q240805 22-OCT-2000 [iis] TITLE :Err Msg: The Dependency Service Does Not Exist or Is Marked... PRODUCT :Internet Information Server PROD/VER:winnt:4.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Internet Information Server 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you install Internet Information Server (IIS) 4.0 and the Windows NT Option Pack (NTOP), the following error message may occur: The dependency service does not exist or is marked for deletion This error message persists when you try to manually start the services, or after you remove and reinstall of the NTOP. CAUSE ===== This error message is related to missing services. For a list of the necessary Windows NT services required for IIS, please click the article number below to view the article in the Microsoft Knowledge Base: Q164885 Default Services Required for Internet Information Server Services In particular, the error message is related to the following two services (as listed in the Control Panel Services application): - NT LM Security Support Provider - Remote Procedure Call (RPC) Service RESOLUTION ========== To resolve this issue, reinstall the RPC Configuration Service from Network Properties. To do this, perform the following steps: 1. In Control Panel, double-click the Network icon, and select the Services tab. 2. If the RPC Configuration Service is listed, click to highlight it, choose Remove, restart the computer and proceed to step 3. If the service is missing from Network Properties, proceed to step 3 3. Choose Add and select the RPC Configuration Service. This requires your original Windows NT installation media and restarting your computer. 4. After you add the service and restart your computer, re-apply the appropriate Windows NT Service Pack. Additional query words: ====================================================================== Keywords : Technology : kbiisSearch kbiis400 Version : winnt:4.0 Issue type : kbprb Solution Type : kbpending ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.