DOCUMENT:Q235187  16-NOV-2000  [sms]
TITLE   :SMS: NDS CAP and SMSLOGON Points May Cause GPF
PRODUCT :Microsoft Systems Management Server
PROD/VER::2.0
OPER/SYS:
KEYWORDS:kbinterop kbnetwork kbsetup kbConfig kbServer kbsms200 kbsms200bug kbCAP kbNDS kbOSNove

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Systems Management Server version 2.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

The Info Aps Service of Crystal Reports and the Microsoft Systems Management
Server (SMS) Executive Service may experience a General Protection Fault (GPF)
on a Microsoft Windows NT 4.0 site server connecting to an NDS Client Access
Point (CAP) and NDS Logon Point server.

CAUSE
=====

This behavior can occur because of a memory leak that may occur when the Novell
redirector is installed on a client that creates a connection to a NetWare
server or tree. The connection opens a series of handles that are never
released. Closing the connection with the server does not release the handles
that have been opened. This behavior can occur when you use Novell redirector
versions 4.7 and earlier.

WORKAROUND
==========

To work around this issue, do one of the following:

 - Remove the TCP/IP binding from the NetWare client redirector.

 - Remove Domain Name System (DNS) from the Protocol Component Settings under
   the protocol preferences tab of the Novell Client Properties.

MORE INFORMATION
================

For more information about Novell redirector support, refer to the "Known Issues
Regarding Novell NetWare Client v4.7 for Windows NT/2000" section in the Systems
Management Server 2.0 SP2 release notes.

The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

Additional query words: prodsms

======================================================================
Keywords          : kbinterop kbnetwork kbsetup kbConfig kbServer kbsms200 kbsms200bug kbCAP kbNDS kbOSNovell kbReport 
Technology        : kbSMSSearch kbSMS200
Version           : :2.0
Issue type        : kbprb
Solution Type     : kbnofix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2000.