DOCUMENT:Q235177 09-DEC-2000 [sms] TITLE :Windows NT or 2000 Clients Do Not Start Client Components PRODUCT :Microsoft Systems Management Server PROD/VER::2.0 OPER/SYS: KEYWORDS:kbClient kbsms200 kbsms200bug kbAdvertisement kbPackage kbSoftwareDist kbsmsMeter ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 2.0 ------------------------------------------------------------------------------- SYMPTOMS ======== A logged on Microsoft Windows NT or Windows 2000 client does not receive advertised packages, or does not correctly process Software Metering (SWM) rules set for the Systems Management Server (SMS) Site. CAUSE ===== This behavior occurs if the user was logged on when Windows NT Remote Client Installation installed the SMS services and components. The Advertised Programs Monitor (Smsmon32.exe) and the SMS client component launcher (Launch32.exe) must run in the user context. These processes can be started only in the user-context mode when the user logs on to the computer. WORKAROUND ========== To work around this issue, use one (or more) of the following methods: - Log off, and then log back on to the Windows NT-based computer. - In the Windows NT Control Panel, start the Advertised Programs Monitor. - Start Launch32.exe from the following location: %Windir%\Ms\Sms\Core\Bin MORE INFORMATION ================ If these workarounds do not resolve this issue, review %Windir%\Ms\Sms\Logs\Launch32.log for possible causes. Additional query words: prodsms ====================================================================== Keywords : kbClient kbsms200 kbsms200bug kbAdvertisement kbPackage kbSoftwareDist kbsmsMeter Technology : kbSMSSearch kbSMS200 Version : :2.0 Issue type : kbprb Solution Type : kbnofix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.