DOCUMENT:Q235154 27-JUL-2001 [sms] TITLE :SMS: 16-Bit Remote Control Components Remain After WIN Upgrade PRODUCT :Microsoft Systems Management Server PROD/VER::2.0 OPER/SYS: KEYWORDS:kbinterop kbsetup kbClient kbRemote kbsms200 kbsms200bug kbHelpDesk kbUpgrade kbRemoteP ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 2.0 ------------------------------------------------------------------------------- SYMPTOMS ======== After you upgrade from Microsoft Windows 3.11 to Microsoft Windows 95 or Windows 98, the 16-bit remote control client components for Microsoft Systems Management Server (SMS) 2.0 remain on the client. CAUSE ===== SMS 2.0 installs Windows 3.11 as a 16-bit system, but Windows 95 and Windows 98 are installed as 32-bit systems. Both versions of the remote control components can not co-exist on the same computer. WORKAROUND ========== Before upgrading Windows 3.11 to Windows 95 or Windows 98, manually remove the 16-bit client components by using Smsman16, which can be found on the SMSlogon\x86.bin\0000409\ share of any SMS 2.0 logon point. STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server version 2.0. Additional query words: prodsms ====================================================================== Keywords : kbinterop kbsetup kbClient kbRemote kbsms200 kbsms200bug kbHelpDesk kbUpgrade kbRemoteProg Technology : kbSMSSearch kbSMS200 Version : :2.0 Issue type : kbbug Solution Type : kbnofix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.