DOCUMENT:Q235153 04-NOV-2000 [sms] TITLE :Software Metering Client Agent Is Unable to Activate Retry Mode PRODUCT :Microsoft Systems Management Server PROD/VER::2.0 OPER/SYS: KEYWORDS:kbsetup kbClient kbConfig kbMMC kbServer kbsms200 kbsms200bug kbsmsAdmin kbsmsMeter ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 2.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When a Software Metering Client Agent is unable to contact a software metering server, the Software Metering Client Agent goes into the Retry mode. However, the attempted retry may not occur. CAUSE ===== This behavior may occur because the default configuration settings prevent the retry from occurring. By default, the settings in the Configuration Polling Interval box and the Delay Before Retrying box are both set to 240 minutes. These settings disable the attempted connection retry as the polling interval is activated before the retry can occur. WORKAROUND ========== To work around this behavior, the setting in the Delay Before Retrying box must be set to a value which is less than the setting in the Configuration Polling Interval box. NOTE: It is recommended that you configure the preceding settings before you install any clients. If these settings had not been configured before you enabled the Software Metering Client Agent, the new configuration settings cannot be updated until the next successful connection of the Software Metering Client Agent to the software metering server. An example of a configuration: Retries = 5 Delay Before Retrying = 60 Configuration Polling Interval = 240 With the preceding configuration, the Software Metering Client Agent can make five attempts to connect to the software metering server every 60 minutes. The setting in the Configuration Polling Interval box ensures that a polling interval occurs every 240 minutes. Additional query words: prodsms ====================================================================== Keywords : kbsetup kbClient kbConfig kbMMC kbServer kbsms200 kbsms200bug kbsmsAdmin kbsmsMeter Technology : kbSMSSearch kbSMS200 Version : :2.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.