DOCUMENT:Q235043 18-FEB-2000 [sms] TITLE :SMS: Smsls Hangs Client with Unsupported Network Redirector PRODUCT :Microsoft Systems Management Server PROD/VER:winnt:2.0 OPER/SYS: KEYWORDS:kbsms200 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 2.0 ------------------------------------------------------------------------------- SUMMARY ======= If a client is running an unsupported network redirector, such as a third-party TCP/IP stack, running Smsls.bat may cause the computer to stop responding (hang). Also, running the Systems Management Installation Wizard (Smsman.exe) with an unsupported redirector may cause the installation to hang without any error message. MORE INFORMATION ================ This problem has been observed on a Microsoft Windows 95-based client running an unsupported version of the Novell InterNetWare client. Enabling NAL logging on the client and running Smsman.exe may show the following information in the Wn_manual.log file: NAL [2] - Warning: this version of the redirector is not supported. To enable NAL logging, run the Turn_on_nal_logging.reg file from the Support\Reskit\I386\Diagnose folder on the SMS 2.0 CD-ROM. For information about client requirements, see Appendix A of the Systems Management Server Administrator's Guide. Also, supported Novell redirectors are documented in the "Integrating Microsoft Systems Management Server 2.0 with Novell NetWare" white paper that is included on the Microsoft Back Office Resource Kit 4.5 CD-ROM (as a file named Dplyntwr.doc). The latest version of this white paper is also available from the following Microsoft Web site: http://www.microsoft.com/smsmgmt/deployment/SMSwithNovell.asp Additional query words: prodsms 3rd party hung lock freeze ====================================================================== Keywords : kbsms200 Technology : kbSMSSearch kbSMS200 Version : winnt:2.0 Issue type : kbinfo ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.