DOCUMENT:Q231944 16-MAY-2002 [winnt] TITLE :NumLock Key State Is Not Saved When You Log Off PRODUCT :Microsoft Windows NT PROD/VER::4.0 OPER/SYS: KEYWORDS:kbWinNT4sp6fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0 - Microsoft Windows NT Workstation version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you log off a computer (and you are not logged on as an administrator), the state of the NumLock key on your keyboard is not saved. RESOLUTION ========== To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to: - http://www.microsoft.com/Windows/ServicePacks/ -or- - Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack For information on obtaining the individual software update, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. This behavior is by design in Windows NT 4.0 Terminal Server Edition, Windows 2000 Server, and Windows 2000 Advanced Server running Terminal Services. MORE INFORMATION ================ This problem was originally addressed in Microsoft Windows NT 3.5, but resurfaced in Windows NT 4.0. For additional information, click the article number below to view the article in the Microsoft Knowledge Base: Q123498 NumLock Key State Not Saved When Logging Off Q217884 NUMLOCK Setting Reset After Logging off Terminal Server Additional query words: ====================================================================== Keywords : kbWinNT4sp6fix Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 Version : :4.0 Hardware : ALPHA x86 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.