DOCUMENT:Q231571 11-DEC-2001 [winnt] TITLE :Err Msg: STOP 0x00000050 Occurs with HP Color LaserJet 5/5M PRODUCT :Microsoft Windows NT PROD/VER::4.0,4.0 SP3,4.0 SP4 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server versions 4.0, 4.0 SP4, Terminal Server Edition - Microsoft Windows NT Server versions 4.0, 4.0 SP3, 4.0 SP4 - Microsoft Windows NT Workstation versions 4.0, 4.0 SP3, 4.0 SP4 ------------------------------------------------------------------------------- SYMPTOMS ======== Computers running Windows NT with HP Color Laserjet 5/5m printer drivers installed may crash and display the following blue screen error message: STOP 00000050 : a0cd0000 00000000 00000000 00000000 PAGE_FAULT_IN_NONPAGED_AREA -or- STOP 0x0000001e(0xc0000005,0xf1dc6d6f,0x00000000,0x0000004c) KMODE_EXCEPTION_NOT_HANDLED NOTE: Parameters may vary depending on the system configuration. CAUSE ===== This problem is caused by the HP Color Laserjet printer driver's dynamic link library file, Hpc3.dll. RESOLUTION ========== To resolve this problem, contact Hewlett Packard: http://www.hp.com/support/ STATUS ====== The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: 0x00000050 0x0000001e ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTW400sp4 kbWinNTW400sp3 kbWinNTSsearch kbWinNTS400sp4 kbWinNTS400sp3 kbWinNTS400search kbWinNTS400 kbNTTermServ400 kbNTTermServ400sp4 kbNTTermServSearch Version : :4.0,4.0 SP3,4.0 SP4 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.