DOCUMENT:Q231258 18-MAY-2001 [sms] TITLE :SMS: Smsmon32.exe and Smswiz32.exe Hang Client Computers PRODUCT :Microsoft Systems Management Server PROD/VER:WINDOWS:95; winnt:2.0,4.0 OPER/SYS: KEYWORDS:kbsms200 kbsms200bug kbAdvertisement kbSoftwareDist ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 2.0 ------------------------------------------------------------------------------- SYMPTOMS ======== If you choose a custom icon when you create a program for a software distribution package, Advertised Programs Monitor (Smsmon32.exe) or the Advertised Programs wizard (Smswiz32.exe) may stop responding (hang). A noticeable side effect can occur when a user attempts to open a file using a file association. When the user double-clicks a file attachment in e-mail or a data file in Windows Explorer, nothing may happen. If you end the Smsmon32.exe task, the program starts as expected. This problem affects both Microsoft Windows NT and Microsoft Windows 95/98 clients. CAUSE ===== This problem occurs if you use a 256-color icon. WORKAROUND ========== When you create the program, configure it to use an icon with less than 256 colors. Note that using the Notepad.exe icon also does not cause the problem to occur. STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. MORE INFORMATION ================ When the problem occurs, one Smsmon32 or Smswiz32 thread stops on the following entry in the Smsmon32.log or Smswiz32.log file (located in the client's %Windows%\Ms\Sms\Logs folder): IPC UI : Sending message IPC_CS_MESSG_REQUEST_PROGRAM_CAPICON~ Smsmon32.exe or Smswiz32.exe hangs repeatedly until the program is disabled or the advertisement is deleted. To disable a program: 1. Open the program's properties. 2. Click the Advanced tab. 3. Click to select the "Disable this program on computers where it is advertised" check box. Additional query words: prodsms outlook lotus notes attached file lock up freeze winnt win95 win98 resource explorer associated smsfaqtop ====================================================================== Keywords : kbsms200 kbsms200bug kbAdvertisement kbSoftwareDist Technology : kbWinNTsearch kbWinNTWsearch kbSMSSearch kbWin95search kbWin98search kbExchange400 kbWin95 kbWin98 kbFunImagination200 Version : WINDOWS:95; winnt:2.0,4.0 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.