DOCUMENT:Q226832 11-JUN-2002 [sms] TITLE :SMS: Software Licensing Offline Uploads Cease w/Synchronization PRODUCT :Microsoft Systems Management Server PROD/VER::2.0,2.0 SP1,2.0 SP2 OPER/SYS: KEYWORDS:kbsms200 kbsms200bug kbsmsMeter ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server versions 2.0, 2.0 SP1, 2.0 SP2 ------------------------------------------------------------------------------- SYMPTOMS ======== When the date and time settings on a Microsoft Systems Management Server (SMS) 2.0 client computer that runs the software metering client agent is accidentally set forward, the client no longer forwards software metering information to the software metering server when it (the client) is in offline mode. If the date and time settings are reset correctly, the client does not send data until the current date and time catch up to the incorrect date and time that had been set. CAUSE ===== This behavior occurs because when software metering is configured in offline mode, clients maintain a local log of software usage and then upload this information to the software metering server on a schedule. The next scheduled upload is based on the date and time settings of the client. When you reset the client date and time settings from a future date and time to the current date and time, the next scheduled upload time is not reset, and the client's next-upload time remains at the erroneous setting (in the future). WORKAROUND ========== To work around this issue, follow these steps: 1. Refer to the following Microsoft Knowledge Base article, and then remove SMS 2.0 client components from the computer that displays this behavior: Q199078 How to Remove a Systems Management Server 2.0 Client 2. Correct the time on the client. 3. Reinstall the SMS client components. The only way to work around this issue is to uninstall and then reinstall the SMS 2.0 client. STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Systems Management Server version 2.0. MORE INFORMATION ================ You can use the Client Cleaner tool (20CliCln.bat) to remove all SMS 2.0 client components. SMSMan.exe may leave some files and registry entries on clients after being run. You must have Administrator rights on the client computer when you use the Client Cleaner tool. Otherwise, some SMS 2.0 files and registry settings will not be removed. 20CliCln.bat can be found in the Systems Management Server Resource Kit and in the supportability files that come with SMS 2.0. Additional query words: prodsms ====================================================================== Keywords : kbsms200 kbsms200bug kbsmsMeter Technology : kbSMSSearch kbSMS200 kbSMS200SP1 kbSMS200SP2 Version : :2.0,2.0 SP1,2.0 SP2 Issue type : kbbug ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.