DOCUMENT:Q225212 16-MAY-2002 [winnt] TITLE :Err Msg: STOP 0x0000000a Caused by Tcpip.sys on SP4 Computer PRODUCT :Microsoft Windows NT PROD/VER:winnt:4.0,4.0 SP4 OPER/SYS: KEYWORDS:kbWinNT400sp5fixkbfixlist ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server versions 4.0, 4.0 SP4 - Microsoft Windows NT Workstation versions 4.0, 4.0 SP4 ------------------------------------------------------------------------------- SYMPTOMS ======== Your computer running Windows NT 4.0 Service Pack 4 may stop responding (hang) and display the following STOP error message on a blue screen: STOP 0x0000000a (0x00000006, 0x00000002, 0x00000000, 0xf1e63c2e) IRQL_NOT_LESS_OR_EQUAL NOTE: The fourth parameter may be different depending on your computer's configuration. CAUSE ===== This problem occurs because TCP is sending 1 byte more than AFD is sending, which causes the error message to be displayed. RESOLUTION ========== To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to: - http://www.microsoft.com/windows/servicepacks/ -or- - Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack For information on obtaining the individual software update, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS STATUS ====== Microsoft has confirmed this to be a problem in Windows NT 4.0. This problem was first corrected in Windows NT 4.0 Service Pack 5. Additional query words: ====================================================================== Keywords : kbWinNT400sp5fix kbfixlist Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTW400sp4 kbWinNTSsearch kbWinNTS400sp4 kbWinNTS400search kbWinNTS400 Version : winnt:4.0,4.0 SP4 Hardware : ALPHA x86 Issue type : kbprb Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.