DOCUMENT:Q225156 08-MAY-2002 [sna] TITLE :Print Server Shows Incorrect Status Starting Large # of Printers PRODUCT :Microsoft SNA Server PROD/VER:WINDOWS:4.0,4.0SP1,4.0SP2 OPER/SYS: KEYWORDS:kbsna400sp3fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft SNA Server, versions 4.0, 4.0SP1, 4.0SP2 ------------------------------------------------------------------------------- SYMPTOMS ======== When starting a large number of print sessions simultaneously on SNA Server, status updates may not be reflected properly in SNA Manager, which may indicate that printers are unavailable when in actuality they are functioning properly. Event Viewer may also show the following event log: Event ID: 12 Source: SNA Print Server The Buffer pool for messages has become exhausted. Data may be lost. Internal tracing may show the following: aimmain.c(1450) AGFQH Free Queue is EMPTY! aimctrl.c(972) AStus Status message lost aimctrl.c(1005) AStus Leave, rc=5 CAUSE ===== There is a limited queue of resources used internally to send Manager status messages, and these are getting used up faster than they are being freed. RESOLUTION ========== To resolve this problem, obtain the latest service pack for SNA Server version 4.0. For additional information, please see the following article in the Microsoft Knowledge Base: Q215838 How to Obtain the Latest SNA Server Version 4.0 Service Pack STATUS ====== Microsoft has confirmed this to be a problem in Microsoft SNA Server version 4.0, 4.0SP1, 4.0SP2. This problem was first corrected in SNA Server version 4.0 Service Pack 3. Additional query words: ====================================================================== Keywords : kbsna400sp3fix Technology : kbAudDeveloper kbSNAServSearch kbSNAServ400 Version : WINDOWS:4.0,4.0SP1,4.0SP2 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.