DOCUMENT:Q224546 10-AUG-2001 [winnt] TITLE :STOP 0xA in Ndis.sys or Netbt.sys on Compaq Proliant PRODUCT :Microsoft Windows NT PROD/VER:winnt:4.0 OPER/SYS: KEYWORDS:kbenv kberrmsg kbnetwork kbtool ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0 - Microsoft Windows NT Workstation version 4.0 - Microsoft Windows NT Server, Enterprise Edition version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you use a Netelligent 10/100 Dual-Port NIC Model NC 3122 in a Compaq Proliant computer, you may receive any of the following error messages: - STOP A (0x00000010, 0x00000002, 0x0, ) in NDIS.SYS where is a kernel mode address. - STOP A (0x00000064, 0x00000002, 0x00000000, )in NETBT.SYS where is a kernel mode address. CAUSE ===== This issue can occur when you have a large amount of network I/O traffic and you installed the Compaq NIC Management Agents. RESOLUTION ========== To resolve this issue, disable the Compaq NIC Management Agents. To do this, follow these steps: 1. In Control Panel, double-click Insight Agents. 2. On the Services tab, click Compaq NIC Management Agents. 3. Click Remove, and then click Yes. 4. Restart your computer. MORE INFORMATION ================ For more information, please contact Compaq technical support or visit the following Compaq Web site: http://www.compaq.com/support/files/server/WINNT/index.html The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information. The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: n100nt.sys qnft.sys nt ====================================================================== Keywords : kbenv kberrmsg kbnetwork kbtool Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400 kbWinNTS400search kbWinNTS400 Version : winnt:4.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.