DOCUMENT:Q223034 05-DEC-1999 [iis] TITLE :Client Authentication Certificate Request Fails PRODUCT :Internet Information Server PROD/VER:winnt:4.0 OPER/SYS: KEYWORDS:kbWinNT400sp4fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Internet Information Server 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you request a Client Authentication Certificate on the Certificate Enrollment Form from Microsoft Certificate Server, one of the following error messages may occur: CERTIFICATE SERVER You have submitted an empty string which indicates that an error has occurred on your machine. Please verify the data you have submitted is valid and that a PKCS10 is being correctly generated by your machine. Error A Runtime Error has occured. Do you wish to Debug? Line: 77 Error: Object doesn't support this property or method This error message can also occur if you try to create the *.pvk and *.spc with commas in the request. CAUSE ===== This is a known issue with Xenroll.dll included with Windows NT 4.0 Service Pack 3. RESOLUTION ========== To resolve this problem, obtain the latest service pack for Windows NT version 4.0. For additional information, please see the following article(s) in the Microsoft Knowledge Base: Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack MORE INFORMATION ================ The problematic Xenroll.dll file is version 1, 0, 0, 1. Additional query words: ====================================================================== Keywords : kbWinNT400sp4fix Technology : kbiisSearch kbiis400 Version : winnt:4.0 Issue type : kbprb Solution Type : kbpending ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.