DOCUMENT:Q222988 06-AUG-2002 [sms] TITLE :SMS: SystemRole and SystemType Values Removed from Sms.ini PRODUCT :Microsoft Systems Management Server PROD/VER:winnt:1.2 OPER/SYS: KEYWORDS:kbsms120 kbsms120bug kbInventory ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 1.2 ------------------------------------------------------------------------------- SYMPTOMS ======== The SystemRole and SystemType values in the [Local] section of the Sms.ini file are blank. CAUSE ===== This problem can occur when the Hardware Inventory Frequency setting for the site is set to a value other than Every Workstation Logon and either of the following conditions are true: - The LastLoggedUser value in the [Logon History] section is blank or the entire [Logon History] section is missing and Inv32cli.exe (the Systems Management Server Client Inventory Service) begins its work cycle but it is not yet time to take inventory. Invwin32.exe (the SMS_INVENTORY_AGENT_NT Service) does not exhibit this problem. -or- - A client is in the process of moving from one site/domain to another and inventory is skipped by the Inventory Agents. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: Date Time Size File name Platform ------------------------------------------------------- 2/24/99 4:37pm 283,600 Inv32cli.exe (x86) 2/24/99 4:38pm 296,352 Invwin32.exe (x86) 2/24/99 4:38pm 867,088 Inv32cli.exe (Alpha) 2/24/99 4:39pm 883,472 Invwin32.exe (Alpha) NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files. WORKAROUND ========== To work around this problem, either manually force a full inventory or wait until it is time for a full inventory to be taken. STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server version 1.2. MORE INFORMATION ================ To install the hotfix, perform the following steps on the Systems Management Server site server: 1. Replace the Inv32cli.exe file in the \Site.srv\Maincfg.box\Client.src\.bin directory with the hotfixed version. 2. Replace the Invwin32.exe file in the \Site.srv\Maincfg.box\Client.src\.bin directory with the hotfixed version. 3. Replace the Invwin32.exe file in the \Site.srv\.bin directory with the hotfixed version. 4. Maintenance Manager will replicate the updated files to the Systems Management Server logon servers on its next work cycle. To update the clients, either manually run Upgrade.bat on each client or follow the instructions in the following article in the Microsoft Knowledge Base: Q166771 SMS: How to Force Site-Wide Client Updates 5. A site reset is required for Invwin32.exe (SMS_INVENTORY_AGENT_NT) to be copied to all servers managed by the Site Configuration Manager. Additional query words: prodsms smsinv ====================================================================== Keywords : kbsms120 kbsms120bug kbInventory Technology : kbSMSSearch kbSMS120 Version : winnt:1.2 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.