DOCUMENT:Q222942 08-MAY-2002 [sna] TITLE :IBM S/36 Displays "Unexpected Data Received From Printer" PRODUCT :Microsoft SNA Server PROD/VER:WINDOWS:4.0,4.0SP1,4.0SP2 OPER/SYS: KEYWORDS:kbsna400sp3fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft SNA Server, versions 4.0, 4.0SP1, 4.0SP2 ------------------------------------------------------------------------------- SYMPTOMS ======== When using the SNA Print Service against an IBM S/36 system, the S/36 console displays the following error message whenever a print job is printed: Unexpected data received from printer (print device) When this error occurs, the S/36 console operator must acknowledge this message before further print jobs are spooled to the printer. CAUSE ===== When the S/36 finishes sending a print job to SNA Server Print Server, the S/36 gives direction to the printer. The print server responds by sending a print status message and providing direction to the S/36. This causes the S/36 to detect an error and log the following error to the S/36 console: Unexpected data received from printer (print device) The S/36 appears to expect the print emulator to have the send state on the conversation after the print job has completed, and wait until the S/36 asks for conversation direction. This is different from AS/400 printing, where an AS/400 printer always provides direction back to the AS/400 along with a print status message. RESOLUTION ========== To resolve this problem, obtain the latest service pack for SNA Server version 4.0. For additional information, please see the following article in the Microsoft Knowledge Base: Q215838 How to Obtain the Latest SNA Server Version 4.0 Service Pack STATUS ====== Microsoft has confirmed this to be a problem in SNA Server 4.0, 4.0 SP1, 4.0 SP2. This problem was first corrected in SNA Server version 4.0 Service Pack 3. Additional query words: ====================================================================== Keywords : kbsna400sp3fix Technology : kbAudDeveloper kbSNAServSearch kbSNAServ400 Version : WINDOWS:4.0,4.0SP1,4.0SP2 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.