DOCUMENT:Q222053 02-APR-1999 [winnt] TITLE :RAS May Not Answer After Proxy Autodisconnects PRODUCT :Microsoft Windows NT PROD/VER:winnt:1.0,2.0,4.0,4.5 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft BackOffice Server versions 4.0, 4.5 - Microsoft Windows NT Server version 4.0 - Microsoft Proxy Server versions 1.0, 2.0 ------------------------------------------------------------------------------- SYMPTOMS ======== The remote access server may stop answering incoming calls. CAUSE ===== The problem occurs on servers running both Microsoft Proxy Server and Remote Access Service. If the Proxy Server initiates an AutoDial connection to the Internet using a RAS phone book entry at the request of the Winsock Proxy Service, and that session is later autodisconnected by the Proxy Server because of lack of activity, the modem that was used for the Proxy connection may not answer incoming RAS calls. After Proxy disconnects the session, the Winsock Proxy Service may not return the port to RAS. The problem does not occur if the Proxy AutoDial connection was initiated by the Web Proxy service. RESOLUTION ========== To work around this problem, do one of the following: - Stop and restart the Remote Access Service. - Use Dial-Up Networking on the server to initiate a connection through the affected modem. It is not necessary to actually connect to a remote network. It is only necessary to have RAS dial out on the affected modem port. After RAS initializes the port, you can hang up the connection. STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. Additional query words: smallbiz ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNT400xsearch kbWinNTSsearch kbWinNTS400xsearch kbWinNTS400 kbAudDeveloper kbBackOfficeSearch kbProxyServ100 kbProxyServSearch kbBackOfficeServ400 kbBackOfficeServ450 kbProxyServ200 Version : winnt:1.0,2.0,4.0,4.5 Issue type : kbbug Solution Type : kbpending ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.