DOCUMENT:Q220937 11-DEC-2001 [winnt] TITLE :Installed Third-Party Printer Drivers Not Displayed in Wizard PRODUCT :Microsoft Windows NT PROD/VER:winnt:4.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0, Terminal Server Edition ------------------------------------------------------------------------------- SYMPTOMS ======== After a third-party printer driver is installed on Terminal Server, it does not appear in the list of available printer drivers when adding additional printers based on that driver. Because of this problem, you must click Have Disk, and specify the location of the third-party printer driver each time you add a printer using that driver. CAUSE ===== When the printer driver is added, the system tries to write the OEMx.inf file to the currently logged on user's root drive folder (typically W:\Windows\Inf). If the W:\Windows\Inf folder exists, the file will be created there. If the folder does not exist, the file will not be created. In either case, because the file is not copied to the correct location (%SystemRoot%\Inf), when the list of available printers is viewed in Add Printer Wizard, the installed third-party printer driver will not be displayed. RESOLUTION ========== To work around the problem when installing new printers, perform the following steps: 1. Put the system into Install mode by typing "change user /install" (without the quotation marks) at a command prompt. 2. Create a printer using the third-party printer driver, or update a currently installed printer driver with the third-party printer driver. 3. Put the system back into Execute mode by typing "change user /execute" (without the quotation marks) at a command prompt. STATUS ====== Microsoft has confirmed this to be a problem in Windows NT Server 4.0, Terminal Server Edition. Additional query words: 3rd print lexmark hp wts ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbNTTermServ400 kbNTTermServSearch Version : winnt:4.0 Issue type : kbbug Solution Type : kbpending ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.