DOCUMENT:Q217052  20-MAY-2002  [winnt]
TITLE   :Modem Configuration File Is Not Copied During Modem Installation
PRODUCT :Microsoft Windows NT
PROD/VER:winnt:4.0,4.0a,4.5
OPER/SYS:
KEYWORDS:kbinterop kbWinNT400sp5fix

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The information in this article applies to:

 - Microsoft BackOffice Small Business Server versions 4.0, 4.0a, 4.5 
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SYMPTOMS
========

When you use the Modems tool in Control Panel to install a new modem and use the
Have Disk option, the modem's .inf configuration file may not be copied from the
specified location to the %SystemRoot%\Inf folder.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or
the individual software update. For information on obtaining the latest service
pack, please go to:

 - http://www.microsoft.com/Windows/ServicePacks/

-or-

 - Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

For information on obtaining the individual software update, contact Microsoft
Product Support Services. For a complete list of Microsoft Product Support
Services phone numbers and information on support costs, please go to the
following address on the World Wide Web:

   http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS


STATUS
======

Microsoft has confirmed this to be a problem in Windows NT version 4.0. This
problem was first corrected in Windows NT version 4.0 Service Pack 5.

Additional query words:

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Keywords          : kbinterop kbWinNT400sp5fix 
Technology        : kbAudDeveloper kbSBServSearch kbSBServ400 kbSBServ400a kbSBServ450
Version           : winnt:4.0,4.0a,4.5
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

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