DOCUMENT:Q216552 08-MAY-2002 [sms] TITLE :SMS: SMSRUN Hangs at 90% CPU While IE Setup Is Running PRODUCT :Microsoft Systems Management Server PROD/VER:winnt:1.2 OPER/SYS: KEYWORDS:kbsetup kbsms120 kbsms120bug ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 1.2 ------------------------------------------------------------------------------- SYMPTOMS ======== If the Systems Management Server client software is installed on a Windows NT client computer at the same time that Microsoft Internet Explorer 4.01 setup is performing its one-time per user configuration, SMSRUN32 may stop responding with CPU usage greater than 90 percent. Furthermore, if you use Windows NT Task Manager to list the running processes, two instances of SMSRUN32 will appear. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. Date Time Size File name Platform ---------------------------------------------------------- 1/14/99 11:21pm 89,792 Smsrun32.exe x86 2/4/99 10:27pm 89,792 Smssrv32.exe x86 1/14/99 11:19pm 181,008 Smsrun32.exe Alpha 2/4/99 10:27pm 181,008 Smssrv32.exe Alpha NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files. STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server version 1.2. MORE INFORMATION ================ To install the hotfix, perform the following steps on the Systems Management Server site server: 1. In the \Site.srv\Maincfg.box\Client.src\.bin directory on the site server, replace the Smsrun32.exe file with the version obtained from the hotfix. 2. In the \Site.srv\Maincfg.box\Client.src\.bin directory on the site server, replace the Smssrv32.exe file with the version obtained from the hotfix. NOTE: These steps can be performed automatically by using Hotfix.exe with the supplied Hotfix.ini file. At the next Maintenance Manager work cycle, the files will be replicated to all Systems Management Server logon servers, to the \Logon.srv\.bin directory. When that occurs, new clients will get the new Smsrun32.exe and the existing clients can be updated. To update the existing clients, either manually run Upgrade.bat on each client or follow the instructions in the following article in the Microsoft Knowledge Base: Q166771 SMS: How to Force Site-Wide Client Updates NOTE: This hotfix applies only to the 32-bit version of SMSRUN. Additional query words: prodsms smsrunx hang hangs hung ie ie4 ie401 utilization 90% ====================================================================== Keywords : kbsetup kbsms120 kbsms120bug Technology : kbSMSSearch kbSMS120 Version : winnt:1.2 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.