DOCUMENT:Q202291 09-MAR-1999 [sms] TITLE :SMS: Remote Control Agent Takes Heavy CPU Use If Logging Enabled PRODUCT :Microsoft Systems Management Server PROD/VER:winnt:2.0 OPER/SYS: KEYWORDS:kbsms120 kbsms120bug ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 2.0 ------------------------------------------------------------------------------- SYMPTOMS ======== Windows NT clients may notice slow response to their desktop when the SMS 2.0 Remote Control Agent has been set up to do detailed logging to file. Turning on detailed-level logging for the Remote Control Agent uses significant CPU cycles. Note: This level of logging is not turned on by default. The default level of logging for the Remote Control Agent does not impact system performance. WORKAROUND ========== Turn on logging to the Remote Control Agent only for troubleshooting purposes. STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server version 2.0. MORE INFORMATION ================ For additional information about expected CPU utilization during a remote control session, please see the following article in the Microsoft Knowledge Base: Q198635 SMS: Expected CPU Utilization During a Remote Control Session Additional query words: prodsms ====================================================================== Keywords : kbsms120 kbsms120bug Technology : kbSMSSearch kbSMS200 Version : winnt:2.0 Issue type : kbbug ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.