DOCUMENT:Q201620 20-MAR-1999 [sms] TITLE :SMS: RC: Viewing of Cursor on Windows 98 With Multiple Monitors PRODUCT :Microsoft Systems Management Server PROD/VER:winnt:2.0 OPER/SYS: KEYWORDS:kbsms200 kbsms200bug ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 2.0 ------------------------------------------------------------------------------- SYMPTOMS ======== On a Windows 98 client using multiple monitors, the administrator is unable to move the mouse to the 2nd monitor, and if the user moves it from monitor #1 to monitor #2, the administrator can no longer see the cursor in the viewer window. CAUSE ===== Multiple monitors on Windows 98 are not supported at this time so you will only get the "master monitor" from within remote control. WORKAROUND ========== Manually discontinue use of multiple monitors on Windows98 clients during use of SMS 2.0 remote tools. STATUS ====== This is a known issue. Microsoft has confirmed this to be a problem in Systems Management Server version 2.0. MORE INFORMATION ================ See the SMS 2.0 release notes rc32. Additional query words: prodsms ====================================================================== Keywords : kbsms200 kbsms200bug Technology : kbSMSSearch kbSMS200 Version : winnt:2.0 Hardware : x86 Issue type : kbbug Solution Type : kbnofix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.