DOCUMENT:Q200759 27-JUL-2001 [sms] TITLE :SMS: IBM Thinkpad Video Driver Causes GPF in Sms.exe PRODUCT :Microsoft Systems Management Server PROD/VER:winnt:1.2 OPER/SYS: KEYWORDS:kbRemote kbsms120 kbsms120bug kbHelpDesk kbRemoteProg ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 1.2 ------------------------------------------------------------------------------- SYMPTOMS ======== When attempting to establish a Remote Control session with an IBM Thinkpad 770 client running Windows 95 OEM Service Release 2 (OSR2), a general protection fault (GPF) in module Sms.exe may be generated. Other symptoms may include a similar access violation (AV), or the Quick Viewer window may not properly refresh the display. This problem occurs if you are using the IBM Thinkpad PCI Cyber 9397 driver or the Trident Cyber 9397 Linear Accelerated PCI driver above 256 colors. WORKAROUND ========== To use the IBM Thinkpad PCI Cyber 9397 driver at 256 colors, replace the Idisp16.dll file with the Idisp16.dll file that has the following file attributes: +-------------------------------------------------+ | Date | Time | File name | Size | +-------------------------------------------------+ | 02/09/98 | 08:05a | Idisp16.dll | 144,896 bytes | +-------------------------------------------------+ To obtain this file, contact Microsoft Product Support Services. STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server version 1.2. The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: prodsms gp fault ====================================================================== Keywords : kbRemote kbsms120 kbsms120bug kbHelpDesk kbRemoteProg Technology : kbSMSSearch kbSMS120 Version : winnt:1.2 Hardware : x86 Issue type : kbbug Solution Type : kbpending ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.