DOCUMENT:Q199898 06-AUG-2002 [sms] TITLE :SMS: Disk I/O Error When Running Reports Using Crystal Info PRODUCT :Microsoft Systems Management Server PROD/VER::2.0 OPER/SYS: KEYWORDS:kbinterop kbConfig kbServer kbsms200 kbsms200bug kbReport kbsmsUtil ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 2.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you use Crystal Reports to run a large report, the report may not be processed, and you may receive an input/output (I/O) disk error. In addition, the computer may stop responding (hang). CAUSE ===== This issue can occur if you have large temporary files of 300 megabytes (MB) or more in the folder or the %SystemRoot% folder. When the Crystal Info Reports service runs, it uses the system variables configuration, not the user variables configuration, to set the Temp folders. As a result, Crystal Info stores temporary data in the (or %SystemRoot%) folder. In Windows NT, the Temp and Tmp folders are set by user variables not by system variables, by default. NOTE: When you run the Crystal Info process, temporary files are placed into the temporary folder that is specified in the user environment variables. WORKAROUND ========== To view Crystal Info temporary files, run a report, and then view the file activity in the folder. The Rptagent.exe tool causes tremendous activity and uses a lot of space in . To configure Crystal Info to place temporary files in another folder on the sever where Crystal Info is installed, set the System Temp variable. To do this, follow these steps: 1. Click Start, point to Settings, click Control Panel, and then click System. 2. Click the Environment tab, and then click one of the system variables, for example, the Windir system variable. 3. Type "Temp" (without the quotation marks) in the Variable name box, and then type "\Temp" (without the quotation marks) in the Value box. 4. Click Set, click Apply, and then click OK. Additional query words: prodsms smstools info ====================================================================== Keywords : kbinterop kbConfig kbServer kbsms200 kbsms200bug kbReport kbsmsUtil Technology : kbSMSSearch kbSMS200 Version : :2.0 Issue type : kbprb Solution Type : kbnofix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.