DOCUMENT:Q199277 10-AUG-2001 [winnt] TITLE :Installing Windows NT 4.0 SP4 Requests Windows NT 4.0 SP3 CD-ROM PRODUCT :Microsoft Windows NT PROD/VER:winnt:4.0 OPER/SYS: KEYWORDS:kbenv kbsetup ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server, Enterprise Edition version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you upgrade Windows NT 4.0 Enterprise Edition to the 128-bit version of Windows NT 4.0 Service Pack 4 (SP4), you may need to insert the Windows NT 4.0 Service Pack 3 (SP3) CD-ROM to complete the installation. RESOLUTION ========== To work around this issue, follow these steps: 1. Uninstall Windows NT 4.0 SP4. 2. Install Windows NT 4.0 SP3. 3. Install Windows NT Server 4.0 Enterprise Edition. 4. Install Windows NT 4.0 SP4, 128-bit version. STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Windows NT 4.0, Enterprise Edition.Microsoft is researching this problem and will post more information here in the Microsoft Knowledge Base when it becomes available. Additional query words: winnt ====================================================================== Keywords : kbenv kbsetup Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400 kbWinNTS400search Version : winnt:4.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.