DOCUMENT:Q198691 27-JUL-2001 [sms] TITLE :SMS: Forcing Changes in RC Settings to 32-bit Clients PRODUCT :Microsoft Systems Management Server PROD/VER:winnt:2.0 OPER/SYS: KEYWORDS:kbClient kbRemote kbsms200 kbRemoteProg ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 2.0 ------------------------------------------------------------------------------- SUMMARY ======= When settings are changed at the site for the Systems Management Server Remote Control Agent, some of these changes are not automatically implemented at existing clients in the site. In particular, the protocol, the compression type, and the video acceleration are not changed on existing clients. Newly installed clients will get current settings for the Remote Control Agent. MORE INFORMATION ================ This action is by design. You can, however, force an update on clients by using any of the following methods: - At the client, start Control Panel and double-click the Systems Management icon to initiate a component reinstallation. On the Components tab, click the Remote Control component, and then click the Repair Installation button. When the agent is reinstalled on the client, it will receive the current settings. - At the client, run the following command line: %WinDir%\MS\SMS\CLICOMP\REMCTRL\RCHWCFG.EXE install This will cause the current settings for the items listed above to be refreshed. This option can also be implemented using the software distribution capabilities of Systems Management Server. - Use Systems Management Server Administrator to disable the remote tools client agent, wait for the component to be removed on the clients. (The client becomes active and uninstalls the agent at the next polling interval, every 23 hours.) Change the settings as appropriate and enable the agent so that the clients will reinstall that component and receive the current settings. For additional information, click the article number below to view the article in the Microsoft Knowledge Base: Q198717 SMS: Client Requirements for Remote Control You can also find information in the online Help topics: - Remote Tools Client Agent Properties Dialog Box: Advanced Tab - Changing Advanced Tab Settings for Existing Clients Additional query words: prodsms RC32 ====================================================================== Keywords : kbClient kbRemote kbsms200 kbRemoteProg Technology : kbSMSSearch kbSMS200 Version : winnt:2.0 Issue type : kbinfo ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.