DOCUMENT:Q197303 20-MAY-2002 [iis] TITLE :NNTP and SMTP in IIS Fail to Start PRODUCT :Internet Information Server PROD/VER::4.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Internet Information Server version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== The NNTP and SMTP components in Internet Information Server (IIS) 4.0 fail to start if the installation path for IIS is anything other than %windir%\system32\inetsrv. The following error is logged in the event log: Event ID: 7023 The "" service terminated with the following error: The system can not find the file specified. CAUSE ===== The installation path for NNTP and SMTP is hard-coded in IIS 4.0. RESOLUTION ========== A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Windows NT service pack. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS The English version of this fix should have the following file attributes or later: Date Time Size File name Platform -------------------------------------------------- 11/25/98 08:05p 33,535 Ims.inf (x86) 12/02/98 11:29a 515,856 Imsinsc.dll (x86) 11/25/98 08:04p 36,868 Ins.inf (x86) 12/03/98 09:59p 33,628 Ims.inf (Alpha) 12/02/98 11:22a 615,696 Imsinsc.dll (Alpha) 12/03/98 10:00p 37,049 Ins.inf (Alpha) STATUS ====== Microsoft has confirmed this to be a problem in Internet Information Server version 4.0. MORE INFORMATION ================ IIS 2.0 allowed the system files path to be changed during the Setup program. This problem usually occurs when IIS 2.0 has been upgraded to IIS 4.0. This is a setup bug. Therefore you have to do the following to make the fix work: - Remove SMTP and NNTP services. - Create a installation point (example, directory) containing all installation files. - Replace the installation files with the ones from the fix. - Install the SMTP and NNTP services again using the files from the installation point. Additional query words: IIS hotfix hot fix qfe quick engineering patch ====================================================================== Keywords : Technology : kbiisSearch kbiis400 Version : :4.0 Hardware : ALPHA x86 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.