DOCUMENT:Q196747 11-DEC-2001 [winnt] TITLE :Org Chart Fails to Open When Called from Office Application PRODUCT :Microsoft Windows NT PROD/VER:WINDOWS:97; winnt:4.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - the operating system: Microsoft Windows NT 4.0 - Microsoft Office 97 for Windows ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to open an Organization Chart from within Microsoft PowerPoint, Microsoft Word, or Microsoft Excel, you may receive the following error message and you will be unable to continue with the application: Unable to load MS Organizational Chart. Press F1 for Help. The Terminal Server client session may become unresponsive at this point. RESOLUTION ========== To resolve this issue, see the following article in the Microsoft Knowledge Base: Q215358 GetWindowsDirectory May Return Incorrect Data Additional query words: ====================================================================== Keywords : Technology : kbOfficeSearch kbOSWinSearch kbOSWinNT400 kbOffice97Search kbOffice97 kbOSWinNTSearch Version : WINDOWS:97; winnt:4.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.