DOCUMENT:Q196289 10-AUG-2001 [winnt] TITLE :PRB: SP3 Clients Cannot Change Passwords - Error C00000BE PRODUCT :Microsoft Windows NT PROD/VER:winnt:4.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server, Enterprise Edition - Microsoft Windows NT Workstation version 4.0 - Microsoft Windows NT Server version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== If all of the following conditions are true, you may receive the following error message: Unable to change password on this account (C00000BE). - The clients are Windows NT 4.0 with Service Pack 3 - The domain controllers are Windows NT 4 with Service Pack 4 - You are required to change your password the next time you log on (it has expired or the administrator has selected the User Must Change Password at Next Logon check box). - You have installed the Restrict Anonymous hotfix from Q143474. For additional information about this hotfix, please see the following article in the Microsoft Knowledge Base: ARTICLE-ID: Q143474 TITLE : Restricting Information Available to Anonymous Logon Users RESOLUTION ========== To resolve this problem, update the clients to the latest service pack. MORE INFORMATION ================ Microsoft has confirmed this to be a problem in Windows NT version 4.0 Service Pack 3. ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTSEntSearch kbWinNTS400search kbWinNTS400 Version : winnt:4.0 Issue type : kbbug ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.