DOCUMENT:Q195936 20-MAY-2002 [sms] TITLE :SMS: Pkg. Distribution Fails If Updating of Master Pkg. Fails PRODUCT :Microsoft Systems Management Server PROD/VER:winnt:1.2 OPER/SYS: KEYWORDS:kbsms120bug ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 1.2 ------------------------------------------------------------------------------- SYMPTOMS ======== When Despooler fails to update the stored master copy of a package, it creates a "retry" instruction for the job. However, the retry does not refresh existing distribution servers even though the original job specified that existing distribution servers be refreshed. RESOLUTION ========== A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS The English version of this fix should have the following file attributes or later: Date Time Size File name Platform -------------------------------------------------- 9/28/98 4:23pm 254,400 Smsinst.dll (Intel) 9/28/98 4:21pm 481,040 Smsinst.dll (Alpha) STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server version 1.2. MORE INFORMATION ================ To install the hotfix, perform the following steps on the Systems Management Server site server: 1. Stop the SMS Executive service. 2. Close all Systems Management Server applications (including the SMS Administrator program, SMS Database Manager, and so on). 3. Replace the Smsinst.dll file in the \Site.srv\.bin directory with the hotfixed version. NOTE: You can perform this step automatically by running Hotfix.exe with the Hotfix.ini file that is provided. 4. Restart the SMS Executive service. Additional query words: prodsms ====================================================================== Keywords : kbsms120bug Technology : kbSMSSearch kbSMS120 Version : winnt:1.2 Hardware : ALPHA x86 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.