DOCUMENT:Q195855 11-DEC-2001 [winnt] TITLE :Application Exception in Spoolss When Printing PRODUCT :Microsoft Windows NT PROD/VER:WinNT:4.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0, Terminal Server Edition ------------------------------------------------------------------------------- SYMPTOMS ======== When you use the Citrix ICA client and are connected to a server configured using the Metaframe add-on to Microsoft Terminal Server, you may receive a Dr. Watson error in Spoolss if using the HP LaserJet 4000 printer. Application exception occurred: App: exe\spoolss.dbg (pid=74) When: 9/14/1998 @ 14:28:14.841 Exception number: c0000005 (access violation) CAUSE ===== This issue may be caused because you may have a mismatched version of the Hpdcmon.dll file, or the Hpdcmon.dll file may be corrupted, or it may be unnecessary for proper operation. RESOLUTION ========== Remove the dynamic link library file named Hpdcmon.dll from %SystemRoot%\System32 folder. If it is not found in this folder, perform a search of your %SystemRoot% folder including subfolders, and remove it from any folder in which it is found. MORE INFORMATION ================ Hpdcmon.dll is a port status monitor that queries the parallel port for incoming information. Not all versions of Hewlett Packard's printer drivers require this library file. Check with Hewlett Packard for more information on using this file with the printer driver being used. The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbNTTermServ400 kbNTTermServSearch Version : WinNT:4.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.