DOCUMENT:Q193784 20-MAY-2002 [sms] TITLE :PCM "Execute" Button Unavailable or Dimmed PRODUCT :Microsoft Systems Management Server PROD/VER::1.2 SP4 OPER/SYS: KEYWORDS:kbPCM smspcm ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 1.2 SP4 ------------------------------------------------------------------------------- SYMPTOMS ======== If a "Run Command on Workstation" job is run through Package Command Manager (PCM) and the package for the job was created from a .pdf file that contains "SynchronousSystemExitRequired", PCM may stop in a state where the Execute button is unavailable or dimmed. The PCM log will show that the job is continuing indefinitely. Subsequent jobs sent to the computer will also have the Execute button unavailable, and also will not run. Viewing the Pcmwin.log file in smstrace reveals that the log is continuously filling up with messages similar to the following: [09/28/98 18:21:05] Package Command Manager ==> The running process handle is 0 [09/28/98 18:21:05] Package Command Manager ==> A job is not in process. [09/28/98 18:21:07] Package Command Manager ==> Monitoring running job. [09/28/98 18:21:07] Package Command Manager ==> The running process handle is 0 [09/28/98 18:21:07] Package Command Manager ==> A job is not in process. [09/28/98 18:21:09] Package Command Manager ==> Monitoring running job. [09/28/98 18:21:09] Package Command Manager ==> The running process handle is 0 [09/28/98 18:21:09] Package Command Manager ==> A job is not in process. If the job is run by using the Package Command Manager service, the job may appear to finish successfully but subsequent jobs may not run and the Pacman.log file may show entries similar to: Job still running............~ $$ Job still running............~ $$ Job still running............~ $$ Job still running............~ $$ Job still running............~ $$ CAUSE ===== This problem only occurs if the .pdf file used to create the package contains "SynchronousSystemExitRequired". RESOLUTION ========== A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS The English version of this fix should have the following file attributes or later: Date Time Size File name Platform ---------------------------------------------------- 9/21/98 6:50pm 442 KB Pcmwin16.exe (x86) 9/21/98 6:50pm 455 KB Pcmwin32.exe (x86) 9/24/98 10:54am 260 KB Pcmsvc32.exe (x86) 9/21/98 6:50pm 1,142 KB Pcmwin32.exe (Alpha) 9/24/98 10:53am 776 KB Pcmsvc32.exe (Alpha) WORKAROUND ========== To work around this problem, try any of the following: - Remove the SynchronousSystemExitRequired from the PDF. -or- - Use the PCM from Systems Management Server Service Pack 3. -or- - Make the job mandatory. STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server version 1.2 Service Pack 4. MORE INFORMATION ================ To install the hotfix, perform the following steps on the Systems Management Server site server: 1. Replace the Pcmwin32.exe file in the \Site.srv\Maincfg.box\Client.src\.bin directory with the hotfixed version. 2. Replace the Pcmwin16.exe file in the \Site.srv\Maincfg.box\Client.src\X86.bin directory with the hotfixed version. 3. Maintenance manager will replicate the new Pcmwin16.exe and Pcmwin32.exe files to the Logon.srv\.bin directory on the Systems Management Server logon servers during its next work cycle. After that occurs, you can update the clients. To update the clients, either manually run Upgrade.bat on each client, or follow the instructions in the following article in the Microsoft Knowledge Base: Q166771 SMS: How to Force Site-Wide Client Updates 4. Replace the Pcmsvc32.exe file in the \Site.srv\.bin with the hotfixed version. After Systems Management Server has completed a work cycle and has updated the Pcmsvc32.exe file on all Systems Management Server member servers, restart the Systems Management Server member servers or stop and start the SMS_PACKAGE_COMMAND_MANAGER_NT service, to ensure that the service is running with the newly updated version of Pcmsvc32.exe. 5. To distribute the new version of Pcmsvc32.exe to non-Systems Management Server member servers and workstations, use the Rservice utility. For instructions on how to use the Rservice utility, read the Install.doc file that is included with Microsoft Systems Management Server 1.2 Service Pack 4 in the Support\Pcmsvc32 directory. Additional query words: prodsms dim gray grey greyed grayed out freeze hang ====================================================================== Keywords : kbPCM smspcm Technology : kbSMSSearch kbSMS120SP4 Version : :1.2 SP4 Issue type : kbprb Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.