DOCUMENT:Q191359  08-NOV-2000  [sms]
TITLE   :SMS: Win95 OpenGL Screen Saver May Cause Computer to Stop
PRODUCT :Microsoft Systems Management Server
PROD/VER::1.2
OPER/SYS:
KEYWORDS:

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The information in this article applies to:

 - Microsoft Systems Management Server version 1.2 
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SYMPTOMS
========

Computers that are running Microsoft Windows 95 may lose their ability to safely
shut down after the OpenGL or Mystify Your Mind screen saver is started and
stopped several times. This may occur on computers that have the ATI 64 and ATI
Rage Series video adapters installed.

CAUSE
=====

After the Open GL screen saver starts and stops several times, the Microsoft
Windows 95 OEM Service Release 2 (OSR2) Quick Window Viewer becomes disabled and
stops responding (hangs). This may cause the computer to lose its ability to
safely shut down remotely or it may cause the system to stop completely.

This occurs on computers that have Microsoft Systems Management Server version
1.2 client software installed.

To confirm whether your computer has this problem, perform the following steps:

1. Install Systems Management Server version 1.2 with SP3 (U.S., German, or
   Japanese edition).

2. Open the Quick Viewer window.

   a. Click the Start button, point to Settings, and click Control Panel.

   b. Double-click the Display icon and click the Screen Saver tab.

   c. Change the OpenGL or Mystify Your Mind screen saver settings several times
      by clicking the Settings and/or Preview buttons and modifying the values.

STATUS
======

Microsoft has confirmed this to be a problem in Systems Management Server
versions 1.2. This problem was corrected in the latest Microsoft Systems
Management Server 1.2 U.S. Service Pack.

For additional information on obtaining the service pack, click the article
number below to view the article in the Microsoft Knowledge Base:

   Q158864 How to Obtain Systems Management Server 1.2 Service Pack 4

RESOLUTION
==========

After applying Microsoft Systems Management Server version 1.2 Service Pack 4,
modify the Sms.ini file as follows:

1. In the [sight] section, add the line "SyncSends=1" (without the quotation
   marks).

2. Save the file and restart the computer.

Additional query words: prodsms SP SP4 hang hangs reboot

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Keywords          :  
Technology        : kbSMSSearch kbSMS120
Version           : :1.2
Issue type        : kbbug
Solution Type     : kbfix

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