DOCUMENT:Q188356  09-AUG-2001  [winnt]
TITLE   :DSMN Synchronization Problem Causes Application Event 8020
PRODUCT :Microsoft Windows NT
PROD/VER:WinNT:4.0
OPER/SYS:
KEYWORDS:

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The information in this article applies to:

 - Microsoft Windows NT Server version 4.0 
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SYMPTOMS
========

When DSMN attempts to synchronize with a NetWare server, the following error may
appear in Event Viewer:

   Application Log
   Event ID: 8020
   Description:
   The sync agent service failed to modify account <account name> on the
   NetWare server <servername> due to error 53.

CAUSE
=====

This event is logged in Event Viewer when DSMN attempts to synchronize with the
NetWare server if a user has changed his password by using Setpass on the
NetWare server and not through Windows NT. Changes made in this manner are not
propagated back from the NetWare server to DSMN and the account cannot now be
synchronized by DSMN.

RESOLUTION
==========

Always change passwords using Windows NT.

If password synchronization problems are caused by users rather than network
(router) configuration issues, there are three corrective methods depending upon
the number of user accounts affected:

Few Users
---------

 - Change the password back to the original password on the NetWare server.
   Then, using DSMN Synchronization Manager, highlight the NetWare server being
   managed, select NetWare Server, select Synchronize Selected Server. After the
   synchronization is complete, change the password on Windows NT.

 - Remove the user account on the NetWare server. DSMN will then re-create the
   account as part of the normal synchronization process. Change the password on
   Windows NT.

Many Users
----------

 - Remove the NetWare server from DSMN management, and then add it back as a
   managed server.

MORE INFORMATION
================

For additional information, please see the following Microsoft Knowledge Base
articles:

   ARTICLE-ID: Q154761
   TITLE : DSMN How to Recover from a Loss of the Account Synchronization

   ARTICLE-ID: Q154760
   TITLE : How to Use the DSMN Utility to Verify Synchronized Passwords

   ARTICLE-ID: Q148678
   TITLE : How To Synchronize A NetWare Server Using DSMN

Additional query words:

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Keywords          :  
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : WinNT:4.0
Issue type        : kbprb

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