DOCUMENT:Q188312 09-AUG-2001 [winnt] TITLE :Lexmark Optra E+ Unprintable Region Is Incorrect PRODUCT :Microsoft Windows NT PROD/VER:WinNT:4.0 OPER/SYS: KEYWORDS:kbWinNT400sp4fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0 - Microsoft Windows NT Workstation version 4.0 - Microsoft Windows NT Server, Enterprise Edition version 4.0 - Microsoft Windows NT Server version 4.0, Terminal Server Edition ------------------------------------------------------------------------------- SYMPTOMS ======== When printing to a Lexmark Optra E+ printer, the printable area may not be consistent with the Lexmark specifications for the unprintable region. The output results are as follows:: PAPER SIZE PORTRAIT LANDSCAPE ---------- -------- --------- Letter Shifts 1/8" left Shifts 1/8" up Letter Small Shifts 1/8" left Shifts 1/8" up Legal Shifts 1/8" left Shifts 1/8" up Bottom line does not print Executive Shifts 1/8" left Top line shifts 1/8" up A4 Shifts 1/8" left Shifts 1/8" up A4 Small Shifts 1/8" left Shifts 1/8" up A5 Shifts 1/8" left Shifted 1/8" up Left line shifts 1/8" left B5 Bottom line shifts 1/8" down Top line shifts 1/8" up Left line shifts 1/8" left Left line shifts 1/8" left Note Shifts 1/8" left Shifts 1/8" up Envelope #10 Right line shifts 1/8" left Right line shifts 1/8" right Envelope C5 Left line shifts 1/8" left Shifts 1/8" up Left line shifts 1/8" left Envelope B5 Shifts 1/8" left Top line shifts 1/8" up RESOLUTION ========== To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, please see the following article in the Microsoft Knowledge Base: Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack STATUS ====== Microsoft has confirmed this to be a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4. Additional query words: margin margins off print prints ====================================================================== Keywords : kbWinNT400sp4fix Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400 kbWinNTS400search kbWinNTS400 kbNTTermServ400 kbNTTermServSearch Version : WinNT:4.0 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.