DOCUMENT:Q187710 10-AUG-2001 [iis] TITLE :IIS 4.0 Installation Error: CoGetClassObject, 0x80080005 Server PRODUCT :Internet Information Server PROD/VER::4.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT version 4.0 Option Pack - Microsoft Internet Information Server 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you start the Setup program for the Windows NT Option Pack, you may receive the following error message: CoGetClassObject, 0x80080005 Server Execution Failed. Also, the event viewer may contain these logs: Service Control Manager. Event ID 7003 The IIS Admin Service depends on the following non-existent service: Protected Storage DCOM Event ID 10005 DCOM got error "The Dependency Service does not exist or has been marked for deletion" Attempting to start the service IIS Admin with arguments " " in order to run the server: (a9e69610-b80d-11d0-b9b9-00a0c922e750) CAUSE ===== This problem can occur when the Protected Storage, RPC Configuration, or Windows NT LM Security Support Provider is not started, is not installed, or has become corrupt. RESOLUTION ========== To resolve the problem, use one of the following methods: - Start the service that is not started. 1. In Control Panel, click Services. 2. Start the Remote Procedure Call (RPC) service. -or- - If you cannot start the RPC Service through Control Panel, install and add the RPC Configuration service. 1. In Control Panel, click Network, and then click Services. 2. In Services, add the RPC Configuration service. NOTE: You will need to use the Windows NT 4.0 compact disc to perform this step. 3. Reapply the current or latest service pack. -or- - Remove and reinstall the corrupted RPC Configuration service. CAUTION: The Protected Storage service is installed by Internet Explorer 4.01. Before reinstalling Internet Explorer 4.01, make the necessary backups to services that are dependent on Internet Explorer, such as Internet Information Server (IIS), Proxy Server, and Site Server. After reinstalling Internet Explorer, reinstall the services that are dependent on Internet Explorer. For additional information, please see the following article in the Microsoft Knowledge Base: Q187870 : How to Remove and Reinstall the Windows NT 4.0 Option Pack Additional query words: IE ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNT400search kbiisSearch kbiis400 kbWinNT400OptionPack Version : :4.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.