DOCUMENT:Q187178 11-DEC-2001 [winnt] TITLE :Mouse Pointer Location Undetected by RDP Client PRODUCT :Microsoft Windows NT PROD/VER:WinNT:4.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0, Terminal Server Edition ------------------------------------------------------------------------------- SUMMARY ======= MORE INFORMATION ================ This is not an accessibility feature. It is a feature added by Intellipoint Mouse support. To see the behavior, you must have Intellipoint Mouse support enabled on the Server, but not on the Client. The Terminal Server client sends keystrokes to the Server because the Client is the active application. Intellipoint intercepts the CTRL sequence and draws the rings where it thinks the cursor is located. The cursor is at the edge of the window, because that is where it is clipped to by the Server. SYMPTOMS ======== When a Terminal Server client window is in focus and the user moves the mouse pointer out of the window, the client does not register that the mouse location is out of range. Instead, it behaves as though the mouse is still in the client window. CAUSE ===== This behavior is by design. RESOLUTION ========== To work around the problem, the user may either: - Install Intellipoint Mouse support on the Client, and deconfigure it from the Server. -or- - Remove Intellipoint Mouse support from the Server. Additional query words: ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbNTTermServ400 kbNTTermServSearch Version : WinNT:4.0 Issue type : kbbug Solution Type : kbnofix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.