DOCUMENT:Q186615 11-DEC-2001 [winnt] TITLE :Error 1008: Failed to Load/Unload the User Profile PRODUCT :Microsoft Windows NT PROD/VER:winnt:4.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0, Terminal Server Edition ------------------------------------------------------------------------------- SYMPTOMS ======== The following error may occur when a user logs on to a Terminal Server either at the console or through the Terminal Server client. In the Terminal Server Event Viewer in the Security Log, a 1008 error is recorded. Error 1008: Failed to Load/Unload the User Profile CAUSE ===== One very likely cause is that the registry has exceeded the default limit of 12 megabytes (MB). This is easy to do if many users log on to the Terminal Server. RESOLUTION ========== To resolve this problem, perform the following steps: 1. Double-click the System tool in Control Panel. 2. In the Virtual Memory section of the Performance tab, click Change. 3. Check the current registry size limit and add 10 MB of additional space. If the registry size is not the issue, and if the users store their profiles on a computer other than the Terminal Server, check to make sure the user can make a connection to the remote server. Perhaps that system is out of licenses. MORE INFORMATION ================ For additional information about the Registry Size Limit, click the article number below to view the article in the Microsoft Knowledge Base: Q124594 Understanding and Configuring Registry Size Limit (RSL) Additional query words: ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbNTTermServ400 kbNTTermServSearch Version : winnt:4.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.