DOCUMENT:Q185792 07-SEP-2001 [winnt] TITLE :Shared Printers Are Unavailable After a Server Restart PRODUCT :Microsoft Windows NT PROD/VER:WinNT:4.0 OPER/SYS: KEYWORDS:kbenv kbprint ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0 - Microsoft Windows NT Workstation version 4.0 - Microsoft Windows NT Server, Enterprise Edition version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== After you restart your computer running Windows NT, printer shares on your computer may no longer be available to other users. The Event log may contain the following event: Event ID: 19 Source: Print Type: Error Category: None Description: Sharing printer failed, \. CAUSE ===== This problem can occur if the comment field for a shared printer contains more than 256 characters, including 2 characters for each new line. Note that when you initially set up a shared printer with more than 256 characters in the comment field, one of the following messages may be generated: - Printer settings could not be saved. The RPC server is unavailable. - Printer settings could not be saved. The data area passed to a system call is too small. - Printer settings could not be saved. The parameter is incorrect. RESOLUTION ========== To allow the system to properly share a logical printer, make sure that the printer Comment field does not have more than 256 characters total. As a test, you may want to copy the entire comment field into notepad and save the text as a file. Check the size (in bytes) of the file to determine whether you have exceeded the 256 character limit. STATUS ====== Microsoft has confirmed this to be a problem in Windows NT 4.0 ====================================================================== Keywords : kbenv kbprint Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400 kbWinNTS400search kbWinNTS400 Version : WinNT:4.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.