DOCUMENT:Q185752 10-AUG-2001 [winnt] TITLE :MSCS Service Fails to Start After Installation PRODUCT :Microsoft Windows NT PROD/VER:WinNT:4.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server, Enterprise Edition version 4.0 - Microsoft Cluster Server ------------------------------------------------------------------------------- SYMPTOMS ======== After you install Microsoft Cluster Server (MSCS) version 1.0, you are presented with the following error message Microsoft Cluster Server Setup ------------------------------ Microsoft Cluster Server could not be started. Setup has completed successfully, but the Cluster service failed on startup. Check the event Log for the reason. Before attempting to run setup again, you must uninstall the Cluster software from the "Add/Remove Programs" applet in Control Panel. Furthermore, the following entry is recorded in the Event Log; EVENT ID - 7023 SOURCE - Service Control Manager TYPE - Error DESCRIPTION - The Cluster Server service terminated with the following error: "Indicated two revision levels are incompatible" Finally, on attempting to start the Cluster Server service manually through the Services tool in Control Panel, you get this error; Could not start the Cluster Server service on \\ Error 1306: Indicated two revision levels are incompatible CAUSE ===== MSCS has been installed on Windows NT Workstation RESOLUTION ========== MSCS is designed to be installed on Windows NT 4.0 Server, Enterprise Edition, Service Pack 3 or later. STATUS ====== This behavior is by design. Additional query words: clustering ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400 kbWinNTS400search kbAudDeveloper kbClustServSearch Version : WinNT:4.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.