DOCUMENT:Q185508 09-AUG-2001 [winnt] TITLE :Error Message: Service Pack Setup Error PRODUCT :Microsoft Windows NT PROD/VER:winnt:4.0 SP4,4.0 SP5,4.0 SP6,4.0 SP6a OPER/SYS: KEYWORDS:kberrmsg kbsetup kbFEA kbWinNT400sp4fea ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation versions 4.0 SP4, 4.0 SP5, 4.0 SP6, 4.0 SP6a - Microsoft Windows NT Server versions 4.0 SP4, 4.0 SP5, 4.0 SP6, 4.0 SP6a ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to install Service Pack 4 for Windows NT 4.0, you may receive the following error message: Service Pack Setup Error. You do not have permission to update Windows NT. Please contact your system administrator. CAUSE ===== This behavior can occur if you run the Update.exe file from a folder other than the Update folder. The Update.exe file must be run from the Update folder. RESOLUTION ========== To resolve this issue, run the Update.exe file from the Update folder. The affected files are Update.exe and Update.inf. These files must be in the Update folder or the error messages will occur. MORE INFORMATION ================ The Update folder is located in the folder to which you extracted the Service Pack files, and contains the following files: Update.exe Update.inf Update.nvt This error only applies when the registry's RunOnce key is used to run a batch file. The batch file maps a network drive back to a server location where the Service Pack 4 files are located (not under the $oem$ directory on the distribution server) and then runs Update.exe. For more information concerning deployment configurations, see the "Guide to Automating Windows NT Setup" deployment guide located under Deployment Tools at the following Web site: http://www.microsoft.com/ntworkstation/ The other method most commonly used is to run the Update.exe program from the Cmdlines.txt file. This will not work with Service Pack 4 because it contains long file names that would be truncated during the text mode copy phase of setup. For additional information, see the following article in the Microsoft Knowledge Base: ARTICLE-ID: Q194986 TITLE : File Copy Error Using Update.exe With Service Pack 4 Additional query words: sp4 4.00 ====================================================================== Keywords : kberrmsg kbsetup kbFEA kbWinNT400sp4fea Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400search kbWinNT400search kbWinNTW400sp5 kbWinNTW400sp4 kbWinNTSsearch kbWinNTS400sp6 kbWinNTS400sp5 kbWinNTS400sp4 kbWinNTS400search kbWinNTW400sp6 kbWinNTW400SP6a Version : winnt:4.0 SP4,4.0 SP5,4.0 SP6,4.0 SP6a Issue type : kbinfo ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.